Finalist Spotlight: Forbes Solutions
Forbes Solutions joins our list of finalists who have been shortlisted for the Garden Design and Landscaping Award at this year’s Trades Awards. We spoke to Director, Nick Forbes about the importance of great customer service and what winning would mean to him.
Congratulations on your shortlisting! How would it feel to take home the trophy?
“My growing business focuses on delivering a high-end finish to its work and recognition of this via the Trade Awards will go a long way to helping my company reinforce that message to new customers that we are serious about our work and that we have already been delivering this quality to previous customers. We are expanding by adding a showroom for a London based company to allow clients a warm and friendly place to view our work and the award would time wonderfully with the near opening of the showroom. I am proud of what we do and an award helps to endorse why we work so hard.”
Providing the best service to your clients is obviously important to you. How would you describe your customer service?
“We are not a typical trades person – communication is vital through the entire project so we keep client informed of timings, delays and ensure we engage throughout the process as clients can often have new ideas once a project is underway. We offer great products with strong manufacturer-backed warranties which allows customers reassurance. And our attention to detail ensures all projects have the same level of finish.”
And to ensure that finish, what are the key factors you consider when taking on any new project?
“Most importantly – is this going to function properly once completed for the client? I feel that this must be pointed out at the start – we can make most layouts look great but the size of a patio, where a path goes etc. must be considered. What is the budget – a difficult subject as customers feel that keeping this a secret will get them the best deal – this is not the case. As a qualified project manager, the budget is the essential component. We can ensure that the client gets the most for that budget and help design accordingly.”
And as a now qualified project manager, what made you pursue a career in landscaping to begin with?
“I enjoy creating, especially in the garden – the options are now better than ever for products and suppliers. The finished garden is really satisfying and making a good job of this is reflected in the customers’ feedback. I believe that landscaping really is a skill, it is not gardening, nor a guy just laying slabs which is something that the industry struggles with.”